Phone, SIM & broadband help

Step-by-step fixes for common problems, from a travel eSIM that won't connect to slow broadband. Checked against Apple, Google, Ofcom and the networks' own help pages.

eSIM & travel

Travel eSIM not working abroadNo data on holiday? Work through these fixes in order.How to set up an eSIM (with pictures)Set up a travel eSIM by QR code or by hand, on iPhone and Android.How to turn off data roamingStop surprise bills: switch roaming off on iPhone, Android and Samsung.Does my phone support eSIM? Is it unlocked?Two quick checks before you buy an eSIM or switch network."SIM not provisioned" or "No SIM"What these alerts mean and how to fix them.Move an eSIM to a new phoneeSIM Quick Transfer on iPhone, and the options on Android.

Phones & switching

How to unlock your phone in the UKWhat Ofcom's rules mean and how to unlock an older phone.Move contacts, photos and WhatsApp to a new phoneiPhone, Android and Samsung, including switching between them.

Signal & calls

No signal or 5G not showingChecks to try on iPhone and Android before you blame the network.How to turn on Wi-Fi callingMake calls over Wi-Fi when mobile signal is weak at home.

Broadband

Slow broadband fixesSimple fixes, a proper speed test and your rights if speeds stay low.What happens on full fibre installation dayHow long it takes, what gets fitted and whether you need to be in.

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